Standard Shipping (7-10 working days)

• Over $39 - FREE
• Under $39 - $4.99

Expedited Shipping (3-7 working days)

• +$19.99

Check your estimated delivery day here.

If you are unhappy with your item we offer easy returns and refunds!

We offer Store Credit (gift card) and Exchanges on all returns received back at our warehouse within 14 days of delivery. 

For Refunds, we accept returns received at our warehouse within 1 working day of your delivery date. (Note: actual timing varies by bank and financial regulations)

Please note: Before sending the product back, ensure that you have contacted our after sales team and you have received confirmation from us. 

See more details here

LEATHER

• First remove the strap from your watch.
• Clean your leather band with a dry microfiber cloth to wipe off both sides.
• Then, dampen — do not soak — a jewellery cloth or microfiber cloth and apply a tiny drop of mild hand soap on the cloth. Rub gently your band surface, applying light pressure.
• With another damp cloth, gently wipe the leather clean. Don’t use too much water, as it can cause damage to the leather (Do not use any chemical cleaners).
• Let the strap air dry thoroughly.
• Condition the leather with your favourite leather oil or conditioner to soften and protect it if you want to.
• Oil based lubricants may be used for metal bands and adaptor mechanism.

METAL

• First remove the strap from your watch.
• Clean your metal band with a microfiber cloth and wipe away any dust or dirt.
• Oil based lubricants may be used for metal bands and adaptor mechanism.
• Preserve your metal band´s plating properties by avoiding contact with cleaning agents, beauty products, water, and chemicals. Store the jewellery in a cloth bag to protect it from the elements.
• Our Stainless steel and other metal bands may contain elements of nickel. 

NYLON

• First remove the strap from your watch.
• Clean your nylon band with a dampened nonabrasive, lint-free cloth and let your band air dry thoroughly.
• If the band is very dirty, then use 1 cup of water together with 1 tsp of baking soda and 1 tsp of dish soap. Mix the ingredients together in a bowl. Soak the band in the water for 10-12 hours (make sure entire band is covered with water). Take the band out of the water and use an old toothbrush to brush it down slightly from each side. Then rinse it under a fresh water until the soap is gone. Dry it with towel and let it air dry thoroughly.

SILICONE

• First remove the strap from your watch.
• Clean your silicone band with a dampened nonabrasive, lint-free cloth and let your band air dry thoroughly.
• If the band has some stubborn stains, then try to sprinkle a small amount of baking soda mixed with water on the spot and scrub the spot with your old toothbrush. This should take care of stubborn stains.

Can't find the answer to your question? Please contact us at lilybandinfo@gmail.com